Location: Exeter

Job Type: Full-time | Permanent

We're looking for a proactive and customer-focused Customer Support Specialist to join a busy support team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and identifying opportunities to add value.

You'll play a key role in delivering exceptional customer service while providing technical support, processing orders, and building strong relationships with customers.

The Role

As a Customer Support Specialist, you'll be the first point of contact for customers, ensuring every enquiry is handled efficiently and professionally. Working closely with internal departments, you'll help resolve customer queries quickly while delivering an outstanding customer experience.

Key Responsibilities

• Respond to customer enquiries via phone, email, and webchat.
• Process customer sales orders accurately.
• Provide technical advice and product guidance.
• Identify opportunities to recommend additional products or services where appropriate.
• Promote current offers and campaigns to customers.
• Liaise with internal teams to resolve customer queries promptly, aiming for same-day resolution.
• Deliver a consistently high standard of customer service.
• Support the wider team with any additional duties as required.

About You

We're looking for someone who:

• Has excellent communication and customer service skills.
• Enjoys problem-solving and working in a fast-paced environment.
• Is confident handling customer enquiries across multiple channels.
• Has strong organisational skills and attention to detail.
• Can build positive relationships with customers and colleagues.

What's on Offer

• Permanent, full-time position.
• Supportive and collaborative team environment.
• Ongoing training and development.
• Opportunity to grow your career within a successful and expanding business.

If you're passionate about delivering exceptional customer service and enjoy working as part of a collaborative team, we'd love to hear from you.