Sales and Service Administrator (Permanent and temporary roles available)

Exeter/Hybrid
Full-Time

£25k

Are you a proactive, customer-focused professional looking to make an impact in a global role? We’re seeking a Sales and Service Administrator to join a dynamic team in Exeter. This is a fantastic opportunity to support our client’s export sales and subsidiary teams, ensuring smooth operations and delivering exceptional customer service.

Key Responsibilities

As a Sales and Service Administrator, you will:

• Process orders, manage order books, and oversee shipping and after-sales support.
• Deliver exceptional customer service by handling pre- and post-sales queries, resolving issues efficiently, and communicating effectively with customers.
• Collaborate with internal and external teams to resolve customer issues, investigate root causes, and implement corrective actions where needed.
• Continuously improve processes by identifying opportunities and suggesting solutions to enhance the customer experience.
• Assist sales teams with onboarding new customers and ensure seamless integration into the brand.
• Monitor and manage customer orders through to dispatch, working with shipping teams to avoid delays.
• Liaise with external agencies and suppliers regarding transportation and customs requirements.
• Escalate significant issues to the Global Customer Service Manager.

This client can offer a collaborative and supportive working environment where your contributions directly enhance the customer experience and support the growth of a global organisation.