Senior Service Manager

Bodmin, Cornwall
£60,000 - £70,000

About the Company

This is an exciting opportunity to join a fast-growing, innovative company that designs and manufactures high-quality products for the fitness, health, and leisure sectors. With a strong reputation for delivering cutting-edge, interactive technology, the business has a presence across the UK and international markets, supporting customers in Europe, North America, the Middle East, and Asia.

As we continue to expand, we are looking for a Senior Service Manager to take ownership of our service function. This is a leadership role with a strong strategic focus, ideal for someone who thrives in a fast-paced, customer-driven environment.

The Opportunity

This role is about more than just managing a team—it’s about building a best-in-class service strategy that ensures our customers receive outstanding support. You’ll be responsible for service leadership, optimising processes, and driving continuous improvements to maximise customer satisfaction. Working closely with internal teams, partners, and suppliers, you’ll play a key role in shaping the future of our service offering.

What You’ll Be Doing

• Developing & executing a service strategy to align with business growth and customer experience goals.
• Leading and managing the service team, ensuring high performance and efficiency.
• Optimising service processes & systems to ensure they are fit for purpose and scalable.
• Implementing service level agreements (SLAs) and ensuring customer expectations are met.
• Creating commercially viable service plans for post-warranty support.
• Defining and overseeing installation standards, ensuring seamless execution.
• Driving service performance improvements, embedding best practices.
• Collaborating with key partners & suppliers to enhance service delivery.
• Providing insights and feedback to the product development team to support innovation.

What We’re Looking For

We need a proactive leader with a strategic mindset, strong commercial acumen, and a passion for delivering exceptional service experiences.

Essential Skills & Experience

• Proven experience in a senior service management role within a medium/large organisation.
• Strong leadership skills, with experience managing service teams, third parties, and contractors.
• A strategic thinker with excellent planning & organisational abilities.
• Deep understanding of service management methodologies (ITIL, PRINCE2, PMP preferred).
• Exceptional communication & stakeholder engagement skills.
• A strong track record of improving service performance and customer satisfaction.
• Analytical mindset with excellent problem-solving skills.

Nice-to-Have (But Not Essential!)

• Experience in the fitness, technology, or manufacturing sectors.
• Knowledge of installation and product lifecycle management.

Why You’ll Love This Role

• High-impact leadership role where you’ll shape the service function.
• Join an innovative company driving change in the industry.
• Competitive salary & performance bonus.
• Office-based with occasional travel.
• Genuine career growth opportunities.

To apply, send your CV to careers@tribuspeople.co.uk or reach out for a confidential chat.