SaaS Account Manager

Location: Remote + occasional office meetups (Devon)

c£45 OTE (c£30k+ Base DOE)

The Role

We’re looking for a driven SaaS Account Manager to grow and retain a portfolio of existing customers. You’ll focus on renewals, upgrades, and strengthening relationships, ensuring customers get real value from the platform.

What You’ll Do

• Own renewal conversations and keep customers engaged
• Spot upgrade and expansion opportunities
• Keep your pipeline organised and moving
• Act as a trusted point of contact for any account issues
• Track activity, forecasts, and customer touchpoints in the CRM

What You’ll Bring

• 2+ years in account management, sales, customer success, or renewals (SaaS experience a plus)
• Confident communicator across phone, video, and email
• Comfortable with CRM tools and modern productivity platforms
• Proactive, organised, and target-focused
• Able to tailor conversations to customer goals
• Calm and professional when handling challenges
• Familiarity with AI tools or a willingness to learn

Why You’ll Succeed

You’re customer-minded, commercially sharp, and thrive in a fast-moving environment where you manage multiple conversations, build strong relationships, and spot opportunities for growth.

Interested? Apply today.